The Driver Module is for all employees working at customer site on orders. In most cases they will drive Service Cars, but that’s not a requirement.
Drivers get their work orders pushed onto the device from the Dispatcher. The Dispatcher gets new orders from the Office. Drivers are reporting their locations and states – something like ‘arrived at customer site’, ‘order finished’, …
- List of WorkOrders
- Quantity, Material
- get Signature
- get Cash
- each Order
- Overview of Orders
- navigate to… (get Route)
Dispatchers can see the current locations on a Map to make it easy to decide which Driver per ex. can do an Emergency Order.
Work orders are pushed between Devices and Driver will be notified that a new Order arrived or so.
Drivers record their labour time, add parts to the work order and – if this is a usecase for you – also get cash from customers.
using a modern architecture based on BlackBerry 10 together with BBM (BlackBerry Messenger) and Push Services you can solve workflows in a flexible way and react in seconds if something happened (Order needs too much time, Car is defect, …)
Use all the multimedia to get more informations to have satisfied customers:
- take pictures to document work done or how it looks before
- take a video
- add audio or notes
and use all the apps to make life easier for your employees:
- BBM Video to take a look at the work
- BBM Screen sharing if Driver needs help
SerCar 10 is a new dimension of Order Management applications for small businesses.